Responsible Gaming
at cv9990

1. Age Restriction Policy

cv9990 operates exclusively as an adult gambling platform. Access to all services — including account registration, deposits, game play, and sports betting — is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable policy that applies to every player in Bangladesh and any other jurisdiction where cv9990 is accessible.

When you register an account with cv9990, you confirm by acceptance of our Terms & Conditions that you are at least 18 years old. We reserve the right to request documentary proof of age at any point during your relationship with the platform. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence clearly showing your date of birth.

Where cv9990 has reasonable grounds to suspect that a player may be under the age of 18, we will immediately suspend that account and withhold any funds deposited until satisfactory age verification is provided. If it is confirmed that an account holder is under 18, the account will be permanently closed and all deposited funds returned to the original payment source without exception.

2. Signs of Problem Gambling

Gambling is meant to be an entertaining leisure activity. For the vast majority of cv9990 players, it remains exactly that. However, for a small number of individuals, gambling can become problematic — escalating from a recreational pastime into a habit that causes financial, emotional, or social harm. Recognising the early signs of problem gambling is the first and most important step toward addressing it.

cv9990 encourages all players to regularly reflect on their gambling behaviour. If you recognise any of the following warning signs in yourself, it may be time to take a break, apply protective limits, or seek outside help.

Experiencing one or more of these signs does not automatically mean you have a gambling problem, but it does suggest that a period of reflection — and potentially a break — is warranted. cv9990's player protection tools are available to all account holders and can be activated at any time without judgement.

3. Player Protection Tools

cv9990 provides a suite of practical tools designed to help players remain in control of their gambling activity. These tools are available directly through your account settings or by contacting the cv9990 support team. There is no waiting period or complex procedure involved — most limits and restrictions can be applied within minutes.

All protective measures that increase restrictions (for example, reducing a deposit limit or initiating self-exclusion) take effect immediately. Measures that reduce restrictions (such as increasing a deposit limit or ending a time-out early) are subject to a mandatory cooling-off period to ensure that decisions are considered rather than impulsive.

4. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. cv9990 allows players to set a maximum deposit cap across three timeframes: daily, weekly, and monthly. You can set one, two, or all three limits simultaneously to create a layered budget structure that suits your financial circumstances.

Deposit limits apply to the total amount of BDT (৳) you can add to your cv9990 account within the specified timeframe, regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other supported channel.

• Daily Limit: Sets the maximum amount you can deposit within any 24-hour period. Useful for players who want tight, day-by-day control over their gambling spend.
• Weekly Limit: Caps total deposits within a rolling 7-day window. A good choice for players who prefer to manage their gambling budget on a weekly basis.
• Monthly Limit: Restricts total deposits within a calendar month. Suitable for players who manage their finances on a monthly budget cycle.

To reduce an existing limit, the change takes effect immediately. To increase a limit, a cooling-off period of at least 7 days applies before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether increasing your limit is the right decision for your circumstances.

5. Self-Exclusion Programme

Self-exclusion is a voluntary agreement between you and cv9990 in which you request that your account be suspended for a defined period. It is designed for players who recognise that gambling has become a problem and who want a firm, technology-enforced barrier to prevent further play. Self-exclusion is not a sign of weakness — it is a decisive, responsible action that demonstrates genuine self-awareness.

cv9990 offers the following self-exclusion periods:

• 1 Month: A short-term break suitable for players who feel they need a brief cooling-off period.
• 3 Months: A medium-term exclusion for players who want more extended time away from the platform.
• 6 Months: A longer break for players who recognise a more serious pattern of problematic gambling behaviour.
• 12 Months: A full-year exclusion for players who need a sustained period away from gambling.
• Permanent / Indefinite: A permanent account closure for players who wish to stop gambling on cv9990 indefinitely. This option requires a formal request and cannot be reversed through normal account recovery processes.

During a self-exclusion period, your cv9990 account will be fully suspended. You will not be able to log in, deposit funds, place bets, or access any games. Any pending bets placed before the exclusion took effect will be settled according to their natural outcomes, and any remaining balance will be returned to you via your registered payment method.

cv9990 will also suppress all marketing communications — including promotional emails and SMS notifications — for the duration of your self-exclusion. We will not attempt to re-engage you with bonus offers or incentives during this period.

6. Time-Out Features

A time-out is a shorter, temporary account suspension that is distinct from formal self-exclusion. It is intended for players who want a brief, structured pause from gambling without committing to a longer exclusion period. Time-outs are a useful tool for players who feel they are spending too much time on the platform or who simply want a planned break.

cv9990 offers time-out periods of 24 hours, 48 hours, 1 week, and 1 month. During a time-out, your account is temporarily locked. You cannot log in, make deposits, or place any bets. Once the time-out period expires, your account is automatically restored and you can log in as normal.

Unlike a deposit limit increase, a time-out cannot be cancelled early under any circumstances. Once you confirm a time-out, cv9990 will enforce it for the full duration — even if you change your mind and contact support. This is a deliberate design choice to ensure that the tool provides meaningful protection rather than a superficial barrier.

In addition to manual time-outs, cv9990 offers session duration reminders that can be configured to notify you at regular intervals (every 30 minutes, 1 hour, or 2 hours) during an active playing session. These reminders display your current session length and total amount wagered during that session, helping you stay aware of your activity in real time.

7. Getting Help & Support

If you believe that gambling is becoming a problem — for yourself or for someone you care about in Bangladesh — the most important step is to reach out for help. cv9990's support team is trained to handle sensitive conversations about gambling harm with discretion and empathy. You will not be judged for raising a concern.

The cv9990 responsible gaming support team can assist you with:

• Applying deposit limits, time-outs, or self-exclusion to your account
• Explaining all available player protection tools in detail
• Reviewing your account activity to help identify patterns of concern
• Providing information about external support organisations
• Facilitating voluntary account closure if that is what you decide is best

To contact the cv9990 responsible gaming team, send an email to [email protected]. Please include your registered username and a brief description of your concern so that we can assist you as efficiently as possible. All responsible gaming enquiries are handled in strict confidence.

8. Our Responsible Gaming Commitment

cv9990 is committed to maintaining a safe, fair, and transparent gambling environment for all players in Bangladesh. Responsible gaming is not a compliance checkbox for us — it is a core part of how we operate. We continually invest in the tools, training, and processes that help our players stay in control and enjoy the platform without harm.

Our responsible gaming programme is reviewed and updated regularly to reflect best practices in player protection. We train our customer support staff to recognise potential signs of gambling harm in player interactions and to respond with appropriate sensitivity and urgency. We also apply automated monitoring tools that flag unusual patterns of play — such as dramatically increased deposit frequency or session duration — for human review.

cv9990 operates on a principle of transparency: we will always give you honest information about the odds of the games we offer, the mechanics of our bonuses, and the risks associated with gambling. We will never use misleading promotions or predatory tactics designed to encourage harmful gambling behaviour.

We believe that a player who gambles responsibly and within their means is a player who will enjoy cv9990 for the long term. Our business success depends on the genuine satisfaction and wellbeing of our players — which means responsible gaming is as important to us as it is to you.